Since thegadgetcrate.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund/replacement on the following reasons:
- non-delivery of the product: due to some mailing issues of our shipping provider or incorrect address you might not receive a delivery from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted via email in writing within 7 days from the arranged received date. We will then offer a replacement box to be sent out ASAP.
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted via email. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and accepted we will offer to send you a replacement box or a product around the same value can be offered. Failure to provide such assistance in a timely manner may result in a delayed resolution of the issue.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party accessories, other than those which are specified as compatible in a description available on the preview page of each product.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund/replacement are accepted at www.thegadgetcrate.com/contact within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund/replacement. Please make sure your request does not contradict our Terms and Conditions.